We handle the paperwork and the calls with your insurance company so your roof damage claim stays clear and fair. There's no charge for the initial inspection or for meeting your adjuster — our job is making sure the claim reflects the actual damage on your roof, not whatever the insurance company offers first.
We get on the roof and document every bit of damage with dated, geo-tagged photos — the kind of evidence insurance companies require to approve a claim.
We give you a written report you can use to open the claim with your insurer, or we open it with you over the phone the same day.
We're on your property when the insurance adjuster does their inspection, to point out damage that's easy to miss from the ground.
We review the insurance company's estimate line by line. If something's missing — material, labor, current building code — we file a supplemental claim with documentation to back it up.
Once the claim is approved, we schedule the work and do it with our own crew, no subcontractors.
Without clear, dated photos of the damage, it's easy for an adjuster to underestimate the extent of the problem. We document everything before the claim is even opened.
Insurers sometimes classify real hail or wind damage as wear and tear. We know how to tell the difference and back it up with technical evidence.
An estimate based on generic or outdated pricing won't cover the real cost of the work in San Antonio. We compare the estimate against current local material and labor costs.
Many homeowners accept the first estimate without knowing it can be appealed. If we find additional damage during the repair, we document it and request an adjustment.
The inspection and initial report are free. We only charge for the repair or replacement work, and that cost is usually covered by your insurance company once the claim is approved.
It's not required, but we recommend having us there on your behalf. That way nothing gets missed.
We review the reason for the denial and, if it applies, appeal with additional documentation. Many denials can be reversed with the right evidence.
From inspection to claim approval usually takes 1 to 3 weeks, depending on the insurer. Once approved, the repair itself takes another 1 to 3 days.
Yes, we work with any insurer operating in Texas. We're not affiliated with any particular company — we represent your interests, not the insurer's.